Privacy policy

1. About Us

FAR EAST TEA COMPANY Inc. ("we," "us," or "our") operates the online store at fareastteacompany.com.

Address: 2-11-11 Minami-Aoyama, Minato-ku, Tokyo, Unimat Hideaway Bldg. 601
Email: store@fareastteacompany.com
Phone: +81-50-5437-5585 (We do not accept inquiries by phone. Please contact us by email.)

2. Personal Information We Collect

We collect the following personal information when you make a purchase, create an account, or contact us:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment providers; we do not store credit card numbers)
  • Order and transaction history
  • Account password (encrypted)

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URL. See Section 7 (Cookies and Tracking) for details.

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
  • Automatically through cookies and similar technologies when you browse our site
  • From third-party services that help us operate our store (payment processors, shipping carriers)

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping notifications, and delivery updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications (only with your consent; you may unsubscribe at any time)
  • Improve our website and services through analytics
  • Prevent fraud and ensure the security of our store

5. Sharing Your Information

We do not sell your personal information. We share your information only in the following circumstances:

  • Service providers: Payment processors, shipping carriers, email marketing platforms (Klaviyo), and analytics services that help us operate our store
  • Advertising partners: We share data with Meta (Facebook) and TikTok for advertising and retargeting purposes. You may opt out of this tracking — see Section 7
  • Legal requirements: When required by law, court order, or government regulation
  • Protection: To protect the rights, safety, or property of our customers or the public

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order records are retained for 7 years for tax and legal compliance purposes. You may request deletion of your account and personal data at any time (see Section 8).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Below is a list of the services we use:

Essential

  • Shopify: Shopping cart, checkout, account functionality

Analytics

  • Google Analytics 4: Site traffic analysis and user behavior. Data is sent to Google servers. Opt out
  • Microsoft Clarity: Session recording, heatmaps, and click tracking to improve site usability. Recordings may capture mouse movements and page interactions. Opt out

Marketing and Advertising

  • Meta (Facebook) Pixel: Advertising, retargeting, and conversion tracking. Data including hashed email and browsing activity may be shared with Meta. Manage ad preferences
  • TikTok Pixel: Advertising and conversion tracking. Data may be shared with TikTok/ByteDance. Manage ad preferences
  • Google Ads: Conversion tracking and remarketing

Customer Communication

  • Klaviyo: Email marketing and behavioral tracking. We send product recommendations and newsletters based on your browsing and purchase history. You may unsubscribe from any email
  • Channel.io: Live chat and customer support. Conversation data is stored for support purposes

Other

  • Judge.me: Product review collection. Your name and email are shared when you submit a review

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt out of marketing: Unsubscribe from marketing emails at any time
  • Opt out of tracking: Use the opt-out links provided in Section 7, or adjust your browser/device settings

To exercise these rights, contact us at store@fareastteacompany.com. We will respond within 30 days.

9. International Data Transfers

Our store is operated from Japan. Your personal information may be transferred to and processed in the following countries/regions:

  • Japan: Order processing, customer support, store operations (FAR EAST TEA COMPANY)
  • United States: Analytics (Google), advertising (Meta, Google Ads), email marketing (Klaviyo)
  • Canada: Store platform (Shopify Inc.)
  • Singapore: Advertising (TikTok/ByteDance)

By using our site and placing an order, you consent to these transfers. We take appropriate measures to protect your data in accordance with applicable privacy laws.

10. Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for data transmission and secure storage practices. However, no method of transmission over the Internet is 100% secure.

11. Children's Privacy

Our store is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: store@fareastteacompany.com
FAR EAST TEA COMPANY Inc.
2-11-11 Minami-Aoyama, Minato-ku, Tokyo

Last updated: March 20, 2026